Privacy Policy

This Privacy Policy ("Policy") is issued by bj55 ("bj55", "we", "us", "our") and applies to all personal data collected from individuals ("you", "Member", "User") who access or use the bj55 website located at https://bj-55.asia and all associated services, mobile-optimized pages, customer support channels, and communication systems (collectively, the "Platform").

bj55 takes the privacy of its members seriously. We understand that when players across Bangladesh — from Dhaka and Chittagong to Sylhet, Khulna, Rajshahi, and beyond — choose to register with bj55, they are entrusting us with information that is personal and sensitive. This Policy sets out in clear, formal terms how we fulfill the obligations that trust places on us: what data we collect, the purposes for which we process it, whom we may share it with, how long we retain it, and the rights you hold at every stage.

By accessing the Platform, registering a bj55 account, or otherwise interacting with our services, you acknowledge that you have read, understood, and agreed to the terms of this Privacy Policy. This Policy should be read alongside our Terms & Conditions and Responsible Gaming Policy, both of which are available on this website.

If you do not agree with any provision of this Policy, you must discontinue use of the Platform and, where applicable, request that your account be closed. Requests for account closure and data deletion may be submitted to our Data Protection team at [email protected].

bj55 collects personal data across several categories depending on the nature of your interaction with the Platform. The categories of personal data we may hold about you are as follows:

We collect only the minimum data necessary for the stated purposes. Where a data field is optional rather than mandatory during registration, this will be indicated clearly on the registration form. Providing optional data is entirely at your discretion and will not affect your ability to use the Platform's core services.

bj55 collects personal data through the following channels and methods:

• Direct Provision by You: When you complete the bj55 registration form, verify your identity, make a deposit or withdrawal, contact our customer support team, or respond to a survey or promotion, you directly provide us with personal data. You are responsible for ensuring that all information you provide is accurate, complete, and kept up to date.
• Automated Technical Collection: When you access and browse the Platform, our servers automatically record technical and usage data including your IP address, device identifiers, browser configuration, session duration, pages visited, and in-platform actions. This data is collected via server logs, cookies, pixel tags, and similar tracking technologies described in Section 9 of this Policy.
• Payment Processing Partners: When you conduct a financial transaction on the Platform using bKash, Nagad, Rocket, Upay, or another approved payment method, the relevant payment service provider transmits confirmation and transaction reference data to bj55 to enable us to credit or debit your account. bj55 does not store your full mobile banking PIN or password — these remain with the payment provider.
• Identity Verification Services: bj55 may engage third-party identity verification providers to cross-check the accuracy of identity documents you submit. These providers return a verification result to bj55 and do not retain copies of your documents independently on bj55's behalf beyond their own contractually defined retention periods.
• Publicly Available Sources: In limited circumstances related to fraud prevention or responsible gaming compliance, bj55 may cross-reference information against publicly available records or industry-shared fraud databases. Any such processing is conducted strictly within the scope of our legitimate interests and applicable legal requirements.

bj55 processes your personal data for the following clearly defined purposes. We do not use your data for any purpose not listed here without first obtaining your explicit consent or as required by applicable law:

1. Account Registration and Management: To create, maintain, and administer your bj55 member account, including processing your registration details, authenticating your login sessions, and managing account preferences.
2. Identity and Age Verification: To verify that you are who you say you are and that you meet the minimum age requirement of 18 years. This is a legal and operational necessity — bj55 will not permit access to gambling services without satisfactory age verification.
3. Financial Transactions: To process deposits, withdrawals, and refunds accurately and securely, to maintain transaction records for accounting and audit purposes, and to detect and prevent payment fraud.
4. Service Delivery: To provide you with access to the full range of bj55's gaming and betting products, including cricket betting markets on BPL, IPL, and T20 tournaments, live casino games, and slots from our certified game provider partners.
5. Customer Support: To respond to your enquiries, resolve disputes, process complaints, and maintain a record of support interactions to improve service quality over time.
6. Legal and Regulatory Compliance: To comply with applicable anti-money laundering (AML) obligations, responsible gaming requirements, fraud prevention duties, and any lawful requests from competent government or regulatory authorities.
7. Responsible Gaming: To monitor gaming activity for signs of problem gambling behavior, to apply self-exclusion and deposit limit instructions, and to contact members where our responsible gaming monitoring system identifies a potential concern.
8. Marketing and Promotions: Where you have provided explicit opt-in consent, to send you promotional communications about bj55 bonuses, new game launches, seasonal offers, and VIP programme updates via email, SMS, or push notification. You may withdraw this consent at any time.
9. Platform Improvement and Analytics: To analyze aggregated and anonymized usage patterns to improve the design, performance, and content of the Platform for all users.
10. Security and Fraud Prevention: To detect, investigate, and prevent fraudulent activity, unauthorized account access, multi-accounting, bonus abuse, and other conduct that threatens the integrity of the Platform or the safety of other members.

bj55 processes your personal data on the following legal grounds, depending on the specific processing activity in question:

• Contractual Necessity: Processing that is necessary to provide the services you have contracted with bj55 to receive — including account creation, game access, and financial transactions — is conducted on the basis that it is necessary for the performance of our contract with you.
• Legal Obligation: Certain processing activities, particularly identity verification, age checks, anti-money laundering record-keeping, and responses to lawful authority requests, are conducted because bj55 is legally required to do so.
• Legitimate Interests: Processing activities related to fraud prevention, platform security, responsible gaming monitoring, and service improvement are conducted on the basis of bj55's legitimate interests, provided those interests are not overridden by your own privacy rights. We have assessed each such purpose carefully to ensure proportionality.
• Consent: Marketing communications and the placement of non-essential cookies are conducted on the basis of your freely given, specific, informed, and unambiguous consent. You have the right to withdraw consent at any time without detriment to your account status.

bj55 does not sell, rent, or trade your personal data to any third party for their own commercial purposes. We may, however, share your data with carefully selected third parties in the following limited circumstances:

• Payment Service Providers: We share the minimum necessary transaction data with bKash, Nagad, Rocket, Upay, and other approved payment partners to facilitate deposits and withdrawals. Each provider operates under its own privacy policy and is bound by applicable payment industry data protection standards.
• Identity Verification Partners: We engage third-party KYC service providers to assist in verifying the identity and age of members. These providers receive only the data required for verification and are contractually restricted from using it for any other purpose.
• Game Technology Providers: Our game partners — including Evolution Gaming, Pragmatic Play, Ezugi, NetEnt, and Microgaming — may receive session identifiers and limited account data necessary to operate their games within our Platform. These providers do not receive your full identity or financial data.
• Customer Support Platforms: We use third-party helpdesk and live chat software to manage member support. Support agents access the data necessary to respond to your query. All support platform providers are bound by strict data processing agreements.
• Fraud Prevention and AML Networks: In cases of suspected fraud, money laundering, or multi-accounting, bj55 may share relevant data with industry fraud prevention services or law enforcement authorities as required by applicable law.
• Legal and Regulatory Authorities: bj55 will disclose personal data to competent governmental, judicial, or regulatory authorities in Bangladesh or elsewhere when required to do so by a valid legal instrument such as a court order, subpoena, or statutory notice. We will notify you of such disclosures where we are legally permitted to do so.
• Business Transfers: In the event of a merger, acquisition, restructuring, or sale of bj55 or its assets, your personal data may be transferred to the acquiring entity. We will provide notice of any such transfer and the privacy protections applicable to your data in that context.

All third parties with whom bj55 shares personal data are required to maintain the confidentiality of that data and to process it only for the purposes specified by bj55 in the relevant data processing agreement.

bj55 retains personal data only for as long as is necessary for the purposes for which it was collected, or as required by applicable legal, regulatory, accounting, or reporting obligations. The following general retention periods apply:

Upon expiry of the applicable retention period, personal data is securely deleted or anonymized in accordance with bj55's data disposal procedures. Anonymized data that cannot be re-identified may be retained indefinitely for statistical and analytical purposes.

bj55 employs a comprehensive suite of technical and organizational security measures designed to protect your personal data against unauthorized access, accidental loss, destruction, alteration, or disclosure. Our key security measures include:

• 256-bit SSL/TLS Encryption: All data transmitted between your browser or device and the bj55 Platform is encrypted using industry-standard 256-bit SSL/TLS protocols. This applies to every page of the Platform, including registration, login, deposit, withdrawal, and support pages.
• Encrypted Data Storage: Sensitive personal data, including identity documents and financial records, is stored in encrypted form on secured servers. Encryption keys are managed under strict access controls with segregation of duties.
• Access Controls: Access to personal data within bj55's internal systems is restricted on a strict need-to-know basis. All staff with access to member data are subject to confidentiality obligations and undergo regular data protection training.
• Multi-Factor Authentication: Internal administrative systems that process member data are protected by multi-factor authentication requirements, preventing unauthorized access even in the event of credential compromise.
• Regular Security Audits: bj55 conducts periodic security assessments and penetration testing to identify and remediate vulnerabilities in our Platform infrastructure before they can be exploited.
• Incident Response: bj55 maintains a documented data breach response plan. In the event of a data breach that poses a risk to your rights and freedoms, we will notify affected members promptly and take all necessary remedial action.

The bj55 Platform uses cookies and similar tracking technologies (including pixel tags and local storage objects) to enable core functionality, improve user experience, and where you have consented, to deliver relevant promotional content. This section explains the types of cookies we use and the choices available to you.

What is a cookie? A cookie is a small text file placed on your device by a web server when you visit a website. Cookies allow the website to recognize your device on subsequent visits, maintain your session state, and remember your preferences.

• Strictly Necessary Cookies Required

  These cookies are essential for the Platform to function. They enable core features including session authentication (keeping you logged in during a gaming session), security token management, and load balancing. These cookies cannot be disabled without fundamentally impairing Platform functionality.

• Performance and Analytics Cookies Optional

  These cookies collect anonymized information about how members use the Platform — for example, which pages are visited most frequently, how long sessions last, and which games are most popular. This data is used exclusively to improve Platform performance and content. We use internal analytics tools rather than third-party analytics services for this purpose.

• Functional Cookies Optional

  These cookies remember choices you make to personalize your experience, such as your preferred game categories, display settings, and notification preferences. Disabling them will mean that your preferences are not retained between sessions.

• Marketing and Targeting Cookies Optional

  Where you have provided consent, these cookies enable us to show you promotional content relevant to your gaming interests and activity history within the Platform. We do not use third-party advertising networks that would track your activity across other websites.

You may manage your cookie preferences through your browser settings. Most modern browsers allow you to view, block, or delete cookies stored on your device. Note that blocking strictly necessary cookies will prevent you from accessing certain features of the Platform, including your member account.

As a bj55 member, you hold the following rights in respect of the personal data we hold about you. bj55 is committed to honoring these rights promptly and without undue obstacle. To exercise any of the rights listed below, please contact our Data Protection team at [email protected] with the subject line "Data Rights Request".

bj55 will acknowledge all data rights requests within five (5) business days and provide a full response within thirty (30) days. In complex cases, we may extend this period by a further thirty (30) days, in which case we will notify you of the extension and the reason for it.

Where a request is refused, we will provide you with a clear written explanation of the grounds for refusal and inform you of your right to seek further recourse.

The bj55 Platform is strictly intended for adults aged 18 years and above. bj55 does not knowingly collect personal data from individuals under the age of 18, and we take active steps to prevent minors from accessing gambling services on our Platform.

During the registration process, bj55 requires all applicants to confirm that they are aged 18 or above. This declaration is followed by an identity and age verification process that cross-references the information provided against official identity documents. Any account found to belong to a person under the age of 18 will be immediately suspended and all account balances will be held pending investigation.

If you believe that a minor has registered on the bj55 Platform or has accessed the Platform using your account, please contact us immediately at [email protected]. We will take swift action to suspend the relevant account and ensure appropriate safeguarding measures are in place.

Parents and guardians in Bangladesh are encouraged to use parental control software to restrict access to online gambling websites if minors are present in the household. bj55 supports these efforts as part of our broader responsible gaming commitments.

bj55 reserves the right to update, revise, or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or Platform functionality. When material changes are made to this Policy, we will notify registered members by email or through a prominent notice on the Platform prior to the changes taking effect, where reasonably practicable.

The revised Policy will be published on this page with an updated "Last Updated" date at the top of the document. Your continued use of the bj55 Platform after the effective date of any revised Policy constitutes your acceptance of those changes. If you do not accept the revised Policy, you must discontinue use of the Platform and may request account closure as described in Section 10.

We recommend that all members review this Privacy Policy at least once every six months to remain informed of our current data practices. The version of the Policy in effect at the time of any given data processing activity governs that activity.

If you have any questions, concerns, or complaints regarding this Privacy Policy or the way in which bj55 processes your personal data, please contact our dedicated Data Protection team using the details below. We take every privacy enquiry seriously and will respond promptly and professionally.

• Email: [email protected] (plain text — not a clickable link)
• Subject Line: Please use "Privacy Enquiry" or "Data Rights Request" for faster routing
• Live Chat: Available 24/7 through the Platform — ask to be connected to the Data Protection team
• Response Time: We aim to acknowledge all privacy enquiries within 5 business days and provide a full response within 30 days
• Operating Hours: 24/7, Bangladesh Standard Time (BST, UTC+6)

If you are not satisfied with our response to your privacy complaint, you have the right to escalate the matter to the appropriate data protection authority or to seek judicial remedy in accordance with the laws applicable in your jurisdiction.